We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
October 30, 2023 | Time 10:00
Dear Valued Customers,
We are providing a final update on the Taylored Services cybersecurity incident detected on September 17, 2023. Following a thorough investigation and under the guidance of our external security advisors, our IT Team worked diligently to restore all facilities and systems to normal operation. We are sharing with you, in the outline below, a recap of our containment and corrective actions. We wish to thank our employees, customers and suppliers for their patience and support as we worked through this cyber-attack.
To effectively contain the incident, we took the following measures:
-
- Isolation and Containment: We isolated our infrastructure by disabling all user accounts at the domain level, closing all external network connections, and taking all server-based systems offline. This was a crucial step to prevent the further spread of the incident within our network.
- Operational Shutdown: We conducted a full operational shutdown to eliminate any possibility of infected devices remaining active within our network. A carefully designed process was implemented to remove the ransomware from our systems systematically.
- Data Assessment: Our team and cyber experts worked diligently to assess the extent of potential data compromise. Unfortunately, our cybersecurity advisors informed us that the incident may have resulted in unauthorized access to certain commercial and employee data stored on the impacted servers. We promptly notified affected employees (and former employees) and offered credit monitoring services to individuals with potentially compromised sensitive information.
To further strengthen our security posture and help prevent future cyberattacks, we have implemented the following measures:
-
- Infrastructure Reconstruction: Our IT team established a new hardware and system environment to restore software and data. Connectivity has been rebuilt between sites and customers, with enhanced security measures.
- Credential Changes: Internal and external credentials have been changed, and access privileges have been thoroughly reviewed and updated.
- Enhanced Security Software: Additional security software has been deployed on machines, and new hardware has been integrated into the network to improve our detection and response capabilities.
- Employee Cyber Security Training: We have implemented mandatory company-wide cybersecurity training throughout the year.
These proactive measures are investments in both our systems and our people, reflecting our commitment to safeguarding our organization and our customers’ data from potential threats.
We want to express our appreciation for your ongoing trust and support during this incident. Please be assured of our commitment to upholding the highest cybersecurity and data protection standards. If you have any further questions or concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
Sincerely,
Matt Ennis
CEO,
Taylored Services
October 21, 2023 | Time 09:00
Dear Valued Customers,
We want to provide an update to reaffirm that all Taylored Services sites continue to operate as normal, with 100% EDI and customer portal access, following the recent cyber incident. We would like to express our sincere appreciation for the unwavering support and loyalty of our employees, customers, and external partners, including service providers and cybersecurity experts. Unfortunately, our cybersecurity advisors have recently alerted us to the fact that the unauthorized access during the cyber incident did impact a small portion of our data. Taylored Services takes privacy and security very seriously and immediately took steps to address and mitigate the situation. Our dedicated team is diligently investigating the extent of this access and implementing measures to further safeguard our systems.
If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
October 2, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to inform you that our efforts to restore EDI and customer portal connectivity are progressing steadily. We now have reconnected 60% of our EDI customers back online, along with opening additional customer portals following the recent cyber incident. We appreciate your continued patience and support as our IT team members continue to work diligently to restore IT services fully.
All Taylord Services sites continue to operate without disruption. If you have any questions or require information, please do not hesitate to contact us at cyber.inquiry@tpservices.com.
We thank you for placing your trust in Taylord Services.
September 28, 2023 | Time 11:00
Dear Valued Customers,
We’re making steady progress in restoring full service following the cyber incident. As of today, our IT team has successfully reconnected almost half of our EDI customers and some customer portals.
As a reminder, we want to reaffirm that all our Taylord Services sites are open and operating. Your trust and business mean the world to us, and we’re grateful for your patience and understanding as we navigate through this challenge.
If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.
September 27, 2023 | Time 09:00
Dear Valued Customers,
We are pleased to inform you that as of today, all Taylored Services sites have resumed operations. Our Carson, CA, and Mira Loma, CA sites were the remaining two distribution centers that reopened yesterday. Our dedicated teams across our network are actively working to ensure a seamless transition back to normal operations.
While we’ve made significant progress in getting our core systems back online, for EDI connectivity, our team will be reaching out to customers to provide new passwords, ensuring secure access to our systems and services.
We sincerely appreciate your patience, unwavering loyalty, and support during this challenging period. If you have any questions or require further information, please don’t hesitate to contact us at cyber.inquiry@tpservices.com.
September 25, 2023 | Time 11:00
Dear Valued Customers,
We’re pleased to share further progress in our recovery efforts after our recent cyber-attack. In line with our phased reopening strategy, we have reopened three more locations:
> Edison, NJ (Building 1)
> Edison, NJ (Building 3)
> Ontario, CA
Our IT team is working non-stop, ensuring that our systems and services are back online as swiftly as possible. We anticipate reopening the remaining two facilities in Carson, CA and Mira Loma, CA operations later today, which will bring us to 100% operational capacity for our customers.
Thank you for your continued support and patience. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
September 23, 2023 | Time 12:00
Dear Valued Customers,
We are pleased to provide you with an update on our efforts to return to normal operations. We have successfully reopened several more Taylored Service facilities. Our phased reopening approach allows us to closely watch over our operations and quickly address any potential issues. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible.
The following locations have resumed operations:
> Chino, CA
> Fontana, CA
> San Pedro, CA
> Miami, FL
> Savannah, GA
> Louisville, KY
> Edison, NJ (Building 2)
Your understanding and support have been invaluable during this challenging time. If you have any questions or need further information, please feel free to contact us via email at cyber.inquiry@tpservices.com.
Thank you for choosing Taylored Service, and we look forward to continuing to serve you with excellence.
September 21, 2023 | Time 21:00
Dear Valued Customers,
We are making progress in returning to normal operations. Our technology and cybersecurity teams continue to work around the clock to restore our systems as soon as possible. As of today, we have resumed warehouse operations in Savannah, GA, and Louisville, KY, and expect to go live soon in certain facilities in California. Over the coming days, we will continue the phased reopening of our other Taylored Service facilities. This approach allows us to closely monitor our systems under strict security protocols and swiftly address any potential issues. It’s important to note that our Electronic Data Interchange (EDI) services will remain limited until we can fully ensure the security and integrity of electronic communications. Safeguarding our customers’ data remains our top priority.
We appreciate the understanding and patience of our Taylored Services customers and business partners during this challenging period. If you have any questions or require additional information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 20, 2023 | Time 21:00
We greatly appreciate the ongoing understanding and patience of our Taylored Services clients and business partners during this challenging period. Our technology and cybersecurity team is working tirelessly to resume our operations back to normal.
Today, we partially reopened limited operations to closely monitor our systems, with a primary focus on ensuring their integrity and security. We’re happy to report that our Savannah site is operational, working with some backup procedures temporarily. In the coming days, we’ll gradually reopen other Taylored Service operations, increasing activities step by step. Currently, there is no evidence of data breaches or losses. Our cybersecurity experts are actively investigating this critical concern as part of our reopening process.
We will continue to provide updates as the situation evolves. Your continued support is greatly appreciated. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 19, 2023 | Time 20:00
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. Our systems and operations remain temporarily offline as we prioritize the utmost security of your data. We plan to reopen limited operations on Wednesday, September 20th. This controlled approach allows us to closely monitor the systems and ensure there are no issues. After confirming integrity of the operation, we will progressively reopen our other Taylored Service operations in the days that follow, gradually ramping up our activities.
Safeguarding your data remains our top priority, so we are proceeding cautiously. If you have any questions or need further information, please don’t hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 20:30
Dear Valued Customers,
We are committed to updating you on the cyber incident at Taylored Services. We are pleased to inform you that we have successfully restored our servers across our U.S. network. Currently, our dedicated team is diligently checking to ensure the integrity and security of our systems and data. We are in the process of adding extra layers of security to protect our servers, network and end-point devices, including laptops and desktop computers.
At this time, our systems and operations will remain temporarily offline as we continue to prioritize the security of all data above all else. We want to assure you that the protection of your data continues to be our top priority. Should you have any inquiries or require further information, please do not hesitate to contact us via email at cyber.inquiry@tpservices.com.
September 18, 2023 | Time 2:00
Dear Valued Customers,
We are writing to inform you about a cybersecurity incident that occurred on Sunday, September 17, 2023, affecting some of our systems at Taylored Services. Upon detection, we immediately launched an investigation with our internal and external cybersecurity experts. We have isolated the risk, and as a precaution, we have decided to temporarily shut down all systems and operations.
Our focus is data integrity and bringing up our systems and operations in a safe and secure environment. We will post regular updates about our progress on this page. If you have specific concerns, please email cyber.inquiry@tpservices.com, and a Taylored Services representative will follow up as soon as possible.
We apologize for any inconvenience and thank you for your understanding and continued support.
Sincerely,
Matt Ennis
President and CEO,
Taylored Services
