Customer Service Manager

Full Time

9 am - 5 pm

Job Description

Taylored Services, LLC is a private equity sponsored, third party logistics (3PL) company. Founded in 1992, the company’s portfolio of services includes: Warehousing & Distribution, E-Commerce Fulfillment, Retail Compliance, Value Added Services, Packaging, and Transportation Management Services. We are an award winning retail experts with warehouses strategically located near the ports of Los Angeles & Long Beach, CA; New York, NY; and Newark, NJ.

The Company offers competitive benefits package including but not limited to medical, dental, vision, 401(k), disability coverage. Taylored Services, LLC is an equal opportunity employer

The Customer Service Manager ) will advocate in behalf of the customer to insure a high level of execution against SLA’s / KPI’s by Taylored Services. The Customer Manager will be the primary point of contact to the customer for executional matters and projects. This position will work to create effective solutions that benefit both the customer and Taylored Services. This position will also be responsible for working across functions and leveraging the Taylored Services network to drive continuous improvements and opportunities to meet the needs of the customer and the company.

Job Responsibilities:

  • Develop a deep understanding of customer’s current business, industry and supply chain.
  • Develop a deep understanding of the company’s operation, organization, SOP’s and systems.
  • Forms relationships at varying levels and functions within the customer’s organization.
  • Develop a thorough knowledge of the customer agreement with Taylored.
  • Maintain knowledge of all customer business forecasts, programs, and projects. Facilitate the execution of these items within the Operations function at Taylored, and provide timely updates as to status to the customer.
  • Lead the resolution process within the company for any executional issues related to the customer’s business. Provide solutions and effective/timely communication to the customer.
  • The CSM will be responsible for the successful on-boarding, integration, and implementation of new account(s), including successful training of office/customer service team assigned to the account(s).
  • Provide input and participate in business reviews with the customer.
  • Identify and resolve customer / carrier / vendor issues regarding daily transactional items.
  • Analyze, recommend and drive the implementation of improvements to internal systems and work flow processes to enhance the team’s performance in behalf of the customer and the company.
  • Monitor daily operational results against daily operational plan and work in progress to ensure goals are met timely and accurately.
  • Ensure reports are generated, communicated and issued timely as required – e.g., metric report for the Order Processing department; customer’s open / short order reports, etc.
  • Work closely with operations and CSR teams to ensure customer orders are processed timely and accurately.
  • Maintain and update the customer’s profile documentation.
  • Schedule regular meeting with office/customer service team to provide an overview of achievements, and understand challenges, concerns, and issues encountered and share best practices.
  • Perform other duties as assigned.

Educational & Skill Requirements:

  • Bachelor’s Degree in Business Management or equivalent experience.
  • 3-5 years multi-client account management experience in a 3PL, warehouse, fulfillment or distribution environment
  • 3-5 years leadership experience
  • Computer skills and knowledge of MS Office suite.
  • Knowledge of Warehouse Management System (WMS).
  • Must have exemplary customer service skills.
  • Strong leadership skills with ability to mentor, coach, and develop employees into an effective, highly motivated, results-oriented team.
  • Experience in managing multi-client accounts.
  • Excellent interpersonal and communication skills.
  • Disciplined planning and organizing skills.
  • Ability to perform job duties with high attention to detail and accuracy.
  • Ability to handle uncertainties and must be an advocate for change.
  • Ability to make sound decisions and implement in a timely manner.
  • Ability to work in a fast-paced work environment and be flexible.
SEEKING A CAREER?

Become Part of Our Big Family

Carteret, NJ

Address:
800 Federal Boulevard
Carteret, NJ 07008

Size: 300,000 sqft

Technology:
• RF Technology
• Narrow aisle high bay rack system
• Apparel and Accessories
• High value storage area, secured yard
• Transload and Pool consolidation
• Omnichannel distribution

Chino, CA #1 & #2

Address:
14050 Norton Ave,
Chino, CA 91710

Size: 400,000 sqft

Major Equipment:
• Automated high speed sortation
• Locus Robotics

Technology:
• Synapse
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

JONATHAN ROSENTHAL - COB

Jonathan has spent a lifetime as an entrepreneur. He started his
first company, NetAir International, in 1983. It was innovative as
the first multi-city on-demand jet charter company and grew into
the largest operation of its kind in the U.S. His second venture was
in launching Saybrook Partners, a merchant bank in 1990 and
later Saybrook Corporate Opportunity Funds in 207. Jonathan
serves in numerous leadership roles, including as founder and
chairman of the LA Harbor Performance Enhancement Center,
WherehouseIT.com, and the Harvard Graduate School Leadership
Institute. He also serves on the Marine Transportation System
National Advisory Committee, Los Angeles Sustainable Freight
Advisory Board, and the University of Southern California Center
for Supply Chain Management board of directors. He earned a B.
A. in Philosophy from California State University, Northridge, B.A.
Sc. in International Law and Legal Studies from Uppsala
University and a J.D., law from Southwestern Law School.

Jonathan is passionate about both expanding and sharing his
knowledge and expertise. He has lectured in transformational
change at the University of Chicago, UCLA, John’s Hopkins, and
Harvard College.

JOE DESAYE - CEO TFMI

Joseph DeSaye has spent over 40 years in logistics. His journey began in 1980 when he co-founded FMI International with his father and brother, specializing in air and ocean forwarding services. Together, they expanded the company to include comprehensive services that grossed over $350 million in sales.

He has a proven track record of success, growth, and leadership within the logistics industry.

THOMAS MCCORMACK - CIO

Thomas has dedicated over 20 years of his career to working in IT for 3PL companies where he has grown to deeply understand the importance of keeping pace with a dynamic and ever-changing marketplace. Prior to joining Taylored in 2014, he led IT or a $2.8 billion window manufacturer and a $1.2 billion electronic media organization. He holds a degree in accelerated mathematics/calculus from LaGuardia Community College and an MBA with a focus on computer software engineering from Fordham University.

Thomas is passionate about coaching and mentoring teams and sharing his experience in cross-functional team leadership. He knows that one of the best ways to grow an organization in today’s society is through the implementation of effective technology that allows them to stay ahead.

MIKE YUSKO - CFO

Mike overseas finance, human resources, and legal at Taylored, as well as directing Taylored’s operating companies. After over 35 years in 3PL, vitamins and supplements, consumer products, engineering, and construction, he is a man of many talents. He has served as CFO at companies ranging in size from $50-$700 million and spent 15 years at PepsiCo as the senior finance leader of a $1.2 billion beverage unit.

Mike holds a B.S. in business administration and accounting from Clarion State College. He is passionate about providing solid leadership and applying “Fortune 50” know how to elevate smaller companies.

JIM DEVEAU - CEO

Jim Deveau is a retailer at heart, with over 20 years of experience leading in the retail industry with companies such as Lord & Taylor, AnnTaylor, Charming Shoppes, and Footstar. After assisting with Footstar’s restructure in 2004, Jim transitioned into the 3PL industry. Over the next ten years, he held various C-suite positions at FMI International, Summit International Logistics, and Toll Global Forwarding before becoming Taylored’s President and CEO and board director.

Jim is passionate about sharing his knowledge. Holding an undergraduate and graduate degree from Northeastern University, together with his extensive experience, he frequently speaks at industry trade shows and conferences and has been recognized as a leader within the industry. He also currently sits on the advisory board of warehouse exchange and was chosen by the US Chamber of Commerce to represent retail trade post 9/11.

Chino, CA #1 & #2

Address:
14050 Norton Ave,
Chino, CA 91710

Size: 400,000 sqft

Major Equipment:
• Automated high speed sortation
• Locus Robotics

Technology:
• Synapse
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Ontario, CA Suite A & B

Address:
1495 E. Locust Street
Ontario, CA 91761

Size: 440,000 sqft

Technology:
• Highjump
• Accellos
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Sporting Goods
• Home Goods
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Miami, FL

Address:
2100 NW 129th Ave, Suite 100
Miami, Fl 33182

Size: 319,000 sqft

Technology:
• RF Technology
• Narrow aisle high bay rack system
• Apparel and accessories
• Transload and pool consolidation
• Omnichannel distribution

Fontana, CA

Address:
8375 Sultana Ave
Fontana, CA 92335

Size: 225,000 sqft

Technology:
• Highjump
• Accellos
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Home Goods
• Bedding Accessories
• Electronics
• CPG Liquids

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Mira Loma, CA

Address:
3355 Dulles Avenue
Mira Loma, CA 91752

Size: 540,000 sqft

Major Equipment:
• Automated high speed sortation

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Home Goods
• Electronics
• Furniture

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Carson, CA #1 & #2

Address:
2000 East Carson St.
Carson, CA 90810
Size: 294,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Furniture

Processing:
• Retail, DTC
• Full Case Distribution
• Transload
• VAS

San Pedro, CA

Address:
400 Westmont Drive
San Pedro, CA 90731

Size: 513,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Electronics
• Furniture

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Port of LA, CA

Address:
2401 E Pacific Coast Hwy
Wilmington, CA 90744

Size: 600,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Electronics
• Furniture
• Bulk Materials
• Home Goods

Processing:
• Transload
• Kitting

Edison, NJ

Address:
231 Mill Road,
Edison, NJ 08837

Size: 260,000 sqft

Technology:
• RF Technology
• Wire guided high bay rack system
• Apparel and accessories
• High value storage area
• Store consolidation
• Omnichannel distribution

Louisville, KY

Address:
7501 Winstead Drive
Louisville, KY 40258

Size: 319,000 sqft

Technology:
• RF Technology
• Wire guided high bay rack system
• Apparel, footwear, and accessories
• Omnichannel distribution

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