Successful logistics management requires complex technology and consistent data. Luckily, those things come with a side of powerful information that can be used across the entire organization. The insights offered by the systems required to effectively manage your supply chain can help you improve other areas of your business as well. Here’s what you need to know.
On a macro-level, over 200 billion dollars worth of merchandise was returned in 2021. That equates to approximately 20% of total online sales. Additionally, another study showed that around 25% of customers believe they return between 5-15% of their purchases. A few people even said that they return more than half of what they buy online. Those numbers grow during holiday seasons when people have been known to return 2 out of 3 gifts they’re given. This is especially true of product lines like apparel, electronics, and jewelry.
It feels like the whole world is aiming for sustainability right now. Considering the global attention that sustainability efforts are attracting, it’s not surprising that many organizations are taking a closer look at their supply chains with sustainability in mind. Many experts believe that third party logistics providers can play an integral role in helping companies to achieve their supply chain sustainability goals.
In today’s market, businesses need to make the most of every competitive advantage that they have. Supply chain is typically viewed as a simple operational department; one that is necessary but not always flexible. However, changing the way that you view your supply chain will allow you to add in things that set your company apart. You can actually explore your supply chain and find ways to add value – for your staff, for your customers, and for your overall brand.
People’s mobile devices are an extension of them. Today’s consumers are rarely without their phone or device and often begin their online shopping from there. This is why it’s vital that modern ecommerce companies focus on mobile friendliness. Which tools are the best for accomplishing these goals? There are certainly plenty of apps out there that can be used alongside Shopify for growing an online store. Which ones are worth your time?
Ecommerce is having its moment. The pandemic highlighted the importance of online shopping, and with new players entering the market all the time, it’s a smart play to invest in your current ecommerce infrastructure.
For today’s customers, shopping means shipping. The expectation is for fast, free delivery and a consistent user experience. That’s a challenge for traditional retailers, whose supply chains are not built for same-day delivery. Even for e-commerce retailers, fierce competition makes it difficult to invest and adjust without compromising growth. In the face of higher demand and …
Online sales have been the bright spot in a turbulent economy over the past year, but it’s important to remember that the e-commerce boom was already well underway before COVID-19 arrived. Now that the pressure of simply reacting to the pandemic has eased, it’s an excellent time to take stock of where we’ve come from …
With the growth of e-commerce, many businesses depend on third-party logistics providers to manage their distribution, storage, and fulfillment. Their “pick, pack, and ship” expertise might be an unrecognized part of the customer journey, but it’s vital to the customer experience. If there are problems in fulfillment, customers will not blame the 3PL — they’ll …
In many ways, e-commerce benefitted from the upheaval brought on by COVID-19. According to Salesforce Research, the number of consumers shopping online has been steadily increasing throughout the pandemic, with 44% of respondents conducting more of their shopping online in mid-May — an increase from 42% two weeks earlier. Even after COVID-19 effects subside, 68% of U.S. …