IT Support Specialist

Full Time

9 am - 5 pm

Job Description

Taylored FMI LLC is a private equity sponsored, third party logistics (3PL) company. The company’s portfolio of services includes: Warehousing & Distribution, E-Commerce Fulfillment, Retail Compliance, Value Added Services, Packaging, and Transportation Management Services.

  • Software (Windows, Microsoft Office, web browsers, remote desktop sessions, WMS systems)
  • End user devices (desktops, laptops, tablets, thin clients, handheld devices)
  • Network connectivity (wired, Wi-Fi, cellular, physical cabling)
  • Peripherals (input devices, monitors, printers, scanners).
  • Assistance can be provided over the phone, via email/chat, or in person.

Essential Job Functions:

  • Support the company’s business and productivity software.
  • Solve computer, device, or any system-related issues, or escalate issues where assistance is needed in solving issues.
  • Facilitate requests for IT services including repair, complaints, and inquiries, and direct and assign requests via the Help Desk system.
  • Answer questions or resolve computer problems in person, phone/chat, or email.
  • Document user calls issue resolution.
  • Document routine and periodic tasks, processes, and procedures, and maintain IT asset registers and knowledge base documents, in relevant system(s).
  • Maintain IT equipment and inventories, while keeping records of all equipment movements in relevant system(s).
  • Reports any deficiencies and recommends changes or updates in application functionality, infrastructure design, deployment, service delivery, documentation, and training, both within and outside IT.
  • Assist in delivery of IT project by providing on-site and off-site assistance in a wide variety of tasks, including physical installation or removal of equipment and/or software. Design and develop the training curriculum for operations and leadership programs.

Minimum Educational Requirements:

  • Degree in Information Technology from an accredited institutions, or industry certifications (MCSE, CCNA, etc.) are desirable but not required.

Minimum Training & Experience

  • Minimum five (5) or more years of related work experience in a training and development functions in the 3PL / Warehouse / Distribution environment IT service delivery and support.
  • Microsoft Windows – experience supporting Windows operating systems in an Active Directory domain environment, including installation, troubleshooting, and administration.
  • Microsoft Office – experience supporting Microsoft Office applications, primarily Outlook, Word, and Excel.
  • IT Security – knowledge of, and experience working with, anti-virus/malware protection, Internet/web/email security, and related.
  • Computer Hardware – experience installing, configuring, and troubleshooting desktops, laptops, tablets, printers, scanners, and related devices.
  • Computer Software – experience installing and supporting both commercial and custom (in-house) software applications.
  • Networking – knowledge of and experience working in a TCP/IP network environment with wired, Wi-Fi, and cellular/mobile connections, and experience supporting remote/VPN connections.

Preferred but not Required:

  • Experience with Microsoft Teams, SharePoint/OneDrive, and Office 365.
  • Experience working in a warehouse, industrial, or logistics/transportation environment
SEEKING A CAREER?

Become Part of Our Big Family

Carteret, NJ

Address:
800 Federal Boulevard
Carteret, NJ 07008

Size: 300,000 sqft

Technology:
• RF Technology
• Narrow aisle high bay rack system
• Apparel and Accessories
• High value storage area, secured yard
• Transload and Pool consolidation
• Omnichannel distribution

Chino, CA #1 & #2

Address:
14050 Norton Ave,
Chino, CA 91710

Size: 400,000 sqft

Major Equipment:
• Automated high speed sortation
• Locus Robotics

Technology:
• Synapse
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

JONATHAN ROSENTHAL - COB

Jonathan has spent a lifetime as an entrepreneur. He started his
first company, NetAir International, in 1983. It was innovative as
the first multi-city on-demand jet charter company and grew into
the largest operation of its kind in the U.S. His second venture was
in launching Saybrook Partners, a merchant bank in 1990 and
later Saybrook Corporate Opportunity Funds in 207. Jonathan
serves in numerous leadership roles, including as founder and
chairman of the LA Harbor Performance Enhancement Center,
WherehouseIT.com, and the Harvard Graduate School Leadership
Institute. He also serves on the Marine Transportation System
National Advisory Committee, Los Angeles Sustainable Freight
Advisory Board, and the University of Southern California Center
for Supply Chain Management board of directors. He earned a B.
A. in Philosophy from California State University, Northridge, B.A.
Sc. in International Law and Legal Studies from Uppsala
University and a J.D., law from Southwestern Law School.

Jonathan is passionate about both expanding and sharing his
knowledge and expertise. He has lectured in transformational
change at the University of Chicago, UCLA, John’s Hopkins, and
Harvard College.

JOE DESAYE - CEO TFMI

Joseph DeSaye has spent over 40 years in logistics. His journey began in 1980 when he co-founded FMI International with his father and brother, specializing in air and ocean forwarding services. Together, they expanded the company to include comprehensive services that grossed over $350 million in sales.

He has a proven track record of success, growth, and leadership within the logistics industry.

THOMAS MCCORMACK - CIO

Thomas has dedicated over 20 years of his career to working in IT for 3PL companies where he has grown to deeply understand the importance of keeping pace with a dynamic and ever-changing marketplace. Prior to joining Taylored in 2014, he led IT or a $2.8 billion window manufacturer and a $1.2 billion electronic media organization. He holds a degree in accelerated mathematics/calculus from LaGuardia Community College and an MBA with a focus on computer software engineering from Fordham University.

Thomas is passionate about coaching and mentoring teams and sharing his experience in cross-functional team leadership. He knows that one of the best ways to grow an organization in today’s society is through the implementation of effective technology that allows them to stay ahead.

MIKE YUSKO - CFO

Mike overseas finance, human resources, and legal at Taylored, as well as directing Taylored’s operating companies. After over 35 years in 3PL, vitamins and supplements, consumer products, engineering, and construction, he is a man of many talents. He has served as CFO at companies ranging in size from $50-$700 million and spent 15 years at PepsiCo as the senior finance leader of a $1.2 billion beverage unit.

Mike holds a B.S. in business administration and accounting from Clarion State College. He is passionate about providing solid leadership and applying “Fortune 50” know how to elevate smaller companies.

JIM DEVEAU - CEO

Jim Deveau is a retailer at heart, with over 20 years of experience leading in the retail industry with companies such as Lord & Taylor, AnnTaylor, Charming Shoppes, and Footstar. After assisting with Footstar’s restructure in 2004, Jim transitioned into the 3PL industry. Over the next ten years, he held various C-suite positions at FMI International, Summit International Logistics, and Toll Global Forwarding before becoming Taylored’s President and CEO and board director.

Jim is passionate about sharing his knowledge. Holding an undergraduate and graduate degree from Northeastern University, together with his extensive experience, he frequently speaks at industry trade shows and conferences and has been recognized as a leader within the industry. He also currently sits on the advisory board of warehouse exchange and was chosen by the US Chamber of Commerce to represent retail trade post 9/11.

Chino, CA #1 & #2

Address:
14050 Norton Ave,
Chino, CA 91710

Size: 400,000 sqft

Major Equipment:
• Automated high speed sortation
• Locus Robotics

Technology:
• Synapse
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Ontario, CA Suite A & B

Address:
1495 E. Locust Street
Ontario, CA 91761

Size: 440,000 sqft

Technology:
• Highjump
• Accellos
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Accessories
• Jewelry
• Sporting Goods
• Home Goods
• Bulk Materials

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Miami, FL

Address:
2100 NW 129th Ave, Suite 100
Miami, Fl 33182

Size: 319,000 sqft

Technology:
• RF Technology
• Narrow aisle high bay rack system
• Apparel and accessories
• Transload and pool consolidation
• Omnichannel distribution

Fontana, CA

Address:
8375 Sultana Ave
Fontana, CA 92335

Size: 225,000 sqft

Technology:
• Highjump
• Accellos
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Home Goods
• Bedding Accessories
• Electronics
• CPG Liquids

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Mira Loma, CA

Address:
3355 Dulles Avenue
Mira Loma, CA 91752

Size: 540,000 sqft

Major Equipment:
• Automated high speed sortation

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Home Goods
• Electronics
• Furniture

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Carson, CA #1 & #2

Address:
2000 East Carson St.
Carson, CA 90810
Size: 294,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Furniture

Processing:
• Retail, DTC
• Full Case Distribution
• Transload
• VAS

San Pedro, CA

Address:
400 Westmont Drive
San Pedro, CA 90731

Size: 513,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Apparel
• Footwear
• Electronics
• Furniture

Processing:
• Wholesale, Retail, DTC
• Full Case Distribution
• Cross Dock
• Transload
• Pick & Pack
• Kitting
• VAS

Port of LA, CA

Address:
2401 E Pacific Coast Hwy
Wilmington, CA 90744

Size: 600,000 sqft

Technology:
• FoxPro
• Warehouse Management
• Transportation Management
• Routing & Compliance
• Document Management
• Custom Reporting
• Web Portal
• Electronic Data Interchange (EDI)

Specialty:
• Electronics
• Furniture
• Bulk Materials
• Home Goods

Processing:
• Transload
• Kitting

Edison, NJ

Address:
231 Mill Road,
Edison, NJ 08837

Size: 260,000 sqft

Technology:
• RF Technology
• Wire guided high bay rack system
• Apparel and accessories
• High value storage area
• Store consolidation
• Omnichannel distribution

Louisville, KY

Address:
7501 Winstead Drive
Louisville, KY 40258

Size: 319,000 sqft

Technology:
• RF Technology
• Wire guided high bay rack system
• Apparel, footwear, and accessories
• Omnichannel distribution

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