Taylored FMI LLC is a private equity sponsored, third party logistics (3PL) company. The company’s portfolio of services includes: Warehousing & Distribution, E-Commerce Fulfillment, Retail Compliance, Value Added Services, Packaging, and Transportation Management Services.
Software (Windows, Microsoft Office, web browsers, remote desktop sessions, WMS systems)
End user devices (desktops, laptops, tablets, thin clients, handheld devices)
Assistance can be provided over the phone, via email/chat, or in person.
Essential Job Functions:
Support the company’s business and productivity software.
Solve computer, device, or any system-related issues, or escalate issues where assistance is needed in solving issues.
Facilitate requests for IT services including repair, complaints, and inquiries, and direct and assign requests via the Help Desk system.
Answer questions or resolve computer problems in person, phone/chat, or email.
Document user calls issue resolution.
Document routine and periodic tasks, processes, and procedures, and maintain IT asset registers and knowledge base documents, in relevant system(s).
Maintain IT equipment and inventories, while keeping records of all equipment movements in relevant system(s).
Reports any deficiencies and recommends changes or updates in application functionality, infrastructure design, deployment, service delivery, documentation, and training, both within and outside IT.
Assist in delivery of IT project by providing on-site and off-site assistance in a wide variety of tasks, including physical installation or removal of equipment and/or software. Design and develop the training curriculum for operations and leadership programs.
Minimum Educational Requirements:
Degree in Information Technology from an accredited institutions, or industry certifications (MCSE, CCNA, etc.) are desirable but not required.
Minimum Training & Experience
Minimum five (5) or more years of related work experience in a training and development functions in the 3PL / Warehouse / Distribution environment IT service delivery and support.
Microsoft Windows – experience supporting Windows operating systems in an Active Directory domain environment, including installation, troubleshooting, and administration.
Microsoft Office – experience supporting Microsoft Office applications, primarily Outlook, Word, and Excel.
IT Security – knowledge of, and experience working with, anti-virus/malware protection, Internet/web/email security, and related.
Computer Hardware – experience installing, configuring, and troubleshooting desktops, laptops, tablets, printers, scanners, and related devices.
Computer Software – experience installing and supporting both commercial and custom (in-house) software applications.
Networking – knowledge of and experience working in a TCP/IP network environment with wired, Wi-Fi, and cellular/mobile connections, and experience supporting remote/VPN connections.
Preferred but not Required:
Experience with Microsoft Teams, SharePoint/OneDrive, and Office 365.
Experience working in a warehouse, industrial, or logistics/transportation environment