IT Support Specialist

Full Time

9 am - 5 pm

Job Description

Taylored FMI LLC is a private equity sponsored, third party logistics (3PL) company. The company’s portfolio of services includes: Warehousing & Distribution, E-Commerce Fulfillment, Retail Compliance, Value Added Services, Packaging, and Transportation Management Services.

  • Software (Windows, Microsoft Office, web browsers, remote desktop sessions, WMS systems)
  • End user devices (desktops, laptops, tablets, thin clients, handheld devices)
  • Network connectivity (wired, Wi-Fi, cellular, physical cabling)
  • Peripherals (input devices, monitors, printers, scanners).
  • Assistance can be provided over the phone, via email/chat, or in person.

Essential Job Functions:

  • Support the company’s business and productivity software.
  • Solve computer, device, or any system-related issues, or escalate issues where assistance is needed in solving issues.
  • Facilitate requests for IT services including repair, complaints, and inquiries, and direct and assign requests via the Help Desk system.
  • Answer questions or resolve computer problems in person, phone/chat, or email.
  • Document user calls issue resolution.
  • Document routine and periodic tasks, processes, and procedures, and maintain IT asset registers and knowledge base documents, in relevant system(s).
  • Maintain IT equipment and inventories, while keeping records of all equipment movements in relevant system(s).
  • Reports any deficiencies and recommends changes or updates in application functionality, infrastructure design, deployment, service delivery, documentation, and training, both within and outside IT.
  • Assist in delivery of IT project by providing on-site and off-site assistance in a wide variety of tasks, including physical installation or removal of equipment and/or software. Design and develop the training curriculum for operations and leadership programs.

Minimum Educational Requirements:

  • Degree in Information Technology from an accredited institutions, or industry certifications (MCSE, CCNA, etc.) are desirable but not required.

Minimum Training & Experience

  • Minimum five (5) or more years of related work experience in a training and development functions in the 3PL / Warehouse / Distribution environment IT service delivery and support.
  • Microsoft Windows – experience supporting Windows operating systems in an Active Directory domain environment, including installation, troubleshooting, and administration.
  • Microsoft Office – experience supporting Microsoft Office applications, primarily Outlook, Word, and Excel.
  • IT Security – knowledge of, and experience working with, anti-virus/malware protection, Internet/web/email security, and related.
  • Computer Hardware – experience installing, configuring, and troubleshooting desktops, laptops, tablets, printers, scanners, and related devices.
  • Computer Software – experience installing and supporting both commercial and custom (in-house) software applications.
  • Networking – knowledge of and experience working in a TCP/IP network environment with wired, Wi-Fi, and cellular/mobile connections, and experience supporting remote/VPN connections.

Preferred but not Required:

  • Experience with Microsoft Teams, SharePoint/OneDrive, and Office 365.
  • Experience working in a warehouse, industrial, or logistics/transportation environment
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